Editorial Board Member

Biography

Arun Kumar Mittapelly is a results-driven technology leader with over 14 years of experience architecting enterprise-scale CRM and automation solutions across the financial services landscape. Currently serving as a Senior Salesforce Developer at Upstart Network Inc., Arun has delivered transformative Salesforce implementations for Fortune 500 clients including Bank of America, JPMorgan Chase, US Bank, City National Bank, and Thermo Fisher Scientific. His expertise spans the Salesforce ecosystem—from Sales, Service, and Financial Services Cloud to advanced solutions leveraging Data Cloud, Marketing Cloud Intelligence, nCino, and CPQ. Arun has led complex projects involving AI-powered automation, secure consent and case management, and real-time lead routing. He is a recognized innovator in embedding Generative AI and Einstein AI into CRM workflows to enable smarter, context-aware decision-making and enhanced customer experiences. His technical strengths, which include Apex, LWC, REST APIs, and DevOps (Copado, GitHub, Azure), are complemented by his domain expertise in banking compliance and digital transformation. As a contributor to peer-reviewed publications and international award programs, Arun is committed to advancing research and thought leadership at the intersection of AI, cybersecurity, and financial technology. His proven ability to integrate modern cloud architecture with business objectives continues to shape scalable, secure, and intelligent enterprise solutions.